Please read these Terms and Conditions carefully before using our services. By creating an account and using cina23, you agree to be bound by these terms.
Important Notice: These Terms and Conditions constitute a legally binding agreement between you (the user) and cina23. By registering an account, depositing funds, or placing bets on our platform, you acknowledge that you have read, understood, and agree to comply with all provisions herein. If you do not agree with any part of these terms, you must not use our services.
In these Terms and Conditions, the following definitions apply unless the context requires otherwise:
You must be at least twenty-one (21) years of age to register for an account and use cina23 services. By registering, you confirm that you meet this minimum age requirement. We reserve the right to request proof of age at any time, and accounts failing to provide satisfactory verification will be suspended or closed, with funds forfeited.
Our services are intended for residents of Indonesia. You confirm that you are physically located within Indonesia at the time of account registration and during all use of our services. Users accessing cina23 from jurisdictions where online gambling is prohibited by law do so at their own risk and are solely responsible for compliance with local regulations.
To create an account, you must provide accurate, current, and complete information including your full legal name (as it appears on your Indonesian identity card or passport), date of birth, residential address, phone number, and email address. You may register only one account per person. Multiple accounts (also known as "duplicate accounts") are strictly prohibited and will result in closure of all accounts and forfeiture of funds.
The following individuals are prohibited from registering or using cina23 services:
Upon registration, you will create a username and password. You are solely responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is your responsibility, regardless of whether you authorized the activity. You must notify us immediately if you suspect unauthorized access to your account.
You must ensure that all information provided to cina23 remains accurate and up-to-date. If your contact details, residential address, or banking information changes, you must update your account settings promptly. Failure to maintain accurate information may result in delays to withdrawals or account suspension.
Your account is personal to you and may not be transferred, sold, or shared with any other individual. Allowing another person to access your account constitutes a violation of these terms and may result in account closure and forfeiture of funds.
cina23 accepts deposits via the following Indonesian payment methods: Bank transfers through BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), and Mandiri; e-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR).
The minimum deposit amount is Rp 50,000 (fifty thousand Rupiah). Maximum deposit limits may apply depending on your payment method and account verification status. Specific limits are displayed in the deposit interface.
Most deposits are credited to your account balance within five (5) minutes during Indonesian banking hours (Monday through Friday, 08:00 to 16:00 WIB, excluding public holidays). Deposits made outside banking hours or on weekends may experience delays of up to twenty-four (24) hours. If your deposit has not been credited within this timeframe, contact customer support with your transaction reference number.
You may only deposit funds from bank accounts or e-wallets registered in your own name. Third-party deposits (deposits from accounts not matching your registered name) are strictly prohibited and will be rejected or refunded, minus any applicable processing fees. This policy is enforced to prevent money laundering and fraud.
cina23 does not charge fees for deposits. However, your bank or e-wallet provider may impose transaction fees or service charges. You are responsible for any fees charged by your payment provider.
You may request a withdrawal once your account has been fully verified (KYC completed) and you have met any applicable bonus wagering requirements. Withdrawals are processed to the same bank account or e-wallet from which you deposited, or to a verified account registered in your name.
The minimum withdrawal amount is Rp 100,000 (one hundred thousand Rupiah). Maximum withdrawal limits may apply depending on your account verification level and withdrawal method. VIP or high-volume players may request higher limits by contacting customer support.
Withdrawal requests are reviewed and processed within twenty-four (24) hours of submission, typically much faster during business hours. Once approved, funds are transferred to your designated bank account or e-wallet within one to three business days, depending on your financial institution's processing time.
Before your first withdrawal, you must complete identity verification by submitting a clear, legible copy of your Indonesian identity card (KTP), passport, or driver's license. Additional documents (proof of address, bank statement, or e-wallet screenshot) may be requested to verify your payment method. Verification typically completes within one to two hours during business hours. Accounts failing to provide satisfactory documentation within fourteen (14) days of the request will be suspended.
cina23 does not charge fees for the first three (3) withdrawals per calendar month. Additional withdrawals within the same month may incur a processing fee of Rp 25,000. Your bank or e-wallet provider may also charge receiving fees.
In compliance with international anti-money laundering regulations, deposited funds must be wagered at least once (1x turnover) before withdrawal. Deposits withdrawn without meeting this minimum turnover requirement will be subject to a processing fee of ten percent (10%) of the deposit amount.
Bonuses and promotions are offered at cina23's sole discretion and may be subject to eligibility criteria including minimum deposit amounts, specific payment methods, or account verification status. Bonus terms are clearly stated on the promotions page and must be accepted before claiming the bonus.
All bonuses are subject to wagering requirements before they can be converted to withdrawable cash. Wagering requirements specify the number of times the bonus amount (or bonus plus deposit, depending on the promotion) must be wagered. For example, a Rp 100,000 bonus with a 30x wagering requirement requires Rp 3,000,000 in total bets before the bonus becomes withdrawable. Wagering requirements vary by promotion and are stated in the specific bonus terms.
Not all games contribute equally to wagering requirements. Slot games typically contribute 100%, meaning every Rp 1,000 wagered counts as Rp 1,000 toward the requirement. Table games (blackjack, roulette, baccarat) typically contribute 10-20%, and some games may be excluded entirely. Contribution rates are specified in each bonus's terms and conditions.
Bonuses and their associated wagering requirements expire after a specified period (typically thirty days from the date of claim). Unused bonuses and any winnings derived from them are forfeited upon expiration.
cina23 reserves the right to void bonuses, cancel winnings, and close accounts if we detect bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus repeatedly, collusion with other players, exploiting software glitches, or wagering patterns designed solely to meet bonus requirements without genuine gameplay. Our determination of bonus abuse is final.
If you request a withdrawal before completing wagering requirements on an active bonus, the bonus and any winnings derived from it will be forfeited. Only your original deposited funds and winnings from non-bonus funds will be processed for withdrawal.
All bets are subject to acceptance by cina23. We reserve the right to reject or limit any bet at our discretion, particularly if we detect irregular betting patterns, potential match-fixing, technical errors in odds, or suspected fraudulent activity. Once a bet is accepted and confirmed in your bet history, it is binding.
Sports bets are settled based on official results published by the relevant governing body (FIFA, UEFA, BRI Liga 1, etc.) after the conclusion of the event. In the event of abandoned or postponed matches, specific sport rules apply as outlined in our sports betting rules page. Casino game results are final once the round concludes and the outcome is displayed.
If obvious errors occur (incorrect odds displayed due to technical malfunction, incorrect game result posted due to software error, etc.), cina23 reserves the right to void affected bets and refund stakes. We are not liable for errors caused by third-party data providers, and settlements based on incorrect official results will be corrected once accurate information is available.
You must engage in fair play at all times. The following activities are strictly prohibited:
Violation of fair play rules will result in immediate account closure, forfeiture of funds, and potential legal action.
cina23 enforces strict age verification to prevent underage gambling. All users must be at least 21 years of age. We reserve the right to request identity documents at any time to verify age compliance.
We provide responsible gaming tools to help you stay in control of your gambling activity. These tools include:
To activate these tools, visit the Responsible Gaming section in your account settings or contact customer support. Self-exclusion periods are irreversible once activated and cannot be shortened or canceled.
If you believe gambling is negatively affecting your life, relationships, or finances, please seek help. Contact our support team to discuss self-exclusion options. We also encourage you to reach out to professional organizations specializing in gambling addiction support.
The following activities are strictly prohibited and constitute grounds for immediate account suspension, closure, and forfeiture of funds:
While we strive to ensure cina23 is available 24/7, we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We are not liable for losses resulting from service interruptions.
cina23 partners with third-party game providers, payment processors, and data providers. We are not responsible for errors, delays, or failures caused by these third parties, including incorrect sports results, game malfunctions, or payment processing issues.
To the fullest extent permitted by law, cina23's total liability to you for any claim arising from your use of our services is limited to the amount of funds in your account balance at the time of the claim, or Rp 10,000,000 (ten million Rupiah), whichever is lower.
Our services are provided "as is" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be error-free, secure, or free from viruses or malicious code.
We reserve the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated these Terms and Conditions, engaged in fraudulent activity, or posed a risk to cina23 or other users. Suspended accounts will be investigated, and if violations are confirmed, funds may be forfeited.
You may close your account at any time by contacting customer support. Upon closure, you must withdraw all remaining funds (subject to completion of any active bonus wagering requirements). Accounts with zero balance will be closed immediately; accounts with funds will remain open until withdrawal is processed.
Accounts with no login activity for twelve (12) consecutive months are considered dormant. Dormant accounts may incur a monthly maintenance fee of Rp 50,000, deducted from the account balance. If the balance reaches zero, the account will be closed.
If you have a complaint or dispute regarding your account, transactions, or gameplay, you must first contact our customer support team via live chat, email, or WhatsApp. Provide detailed information including your account username, transaction reference numbers, and a description of the issue. Our support team will investigate and respond within forty-eight (48) hours.
If you are unsatisfied with the initial response, you may escalate the complaint to our compliance department. Escalated complaints will be reviewed by senior management and responded to within seven (7) business days.
cina23's decision on all disputes is final and binding. We will act in good faith to resolve disputes fairly, but we reserve the right to make final determinations based on our review of evidence, account activity, and applicable terms.
These Terms and Conditions are governed by and construed in accordance with international gaming industry standards and best practices. To the extent permitted by law, any disputes arising from your use of cina23 services shall be resolved through binding arbitration rather than court litigation. You agree to waive any right to participate in class-action lawsuits against cina23.
If you have questions about these Terms and Conditions, or need assistance with your account, please contact our customer support team:
Last Updated: January 2026
cina23 reserves the right to amend these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. Continued use of our services after changes are posted constitutes acceptance of the revised terms. We recommend reviewing this page periodically.
If you need clarification on any of these terms or have specific questions about your account, our support team is here to help
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